Because COMPASS offers a 60-day free trial, you will be able to determine before you subscribe whether or not the software is satisfactory for your needs. So, no, refunds are not available.
COMPASS has context-sensitive help built in. Just position your mouse pointer over any part of COMPASS and press the F1 function key to get instant help on that item.
We are currently working on videos to help guide you getting familiar with the program. COMPASS has a lot of features, and the Help file covers all of them.