COMPASS Media System Support

COMPASS Help    Service Report   Tutorials

Frequently Asked Questions

What is the best way to get started using COMPASS?

Read the Help file. The COMPASS Help file has detailed information on every part of the program. Some time-saving features of the software are not obvious and can only be discovered by consulting Help. Remember, Help is context-sensitive. Just place the mouse pointer over anything you have a question about, then press the F1 function key for instant help on that item.

Can we get technical support during the 60-day trial?

Yes! Technical support is always available, even during the trial period. Support questions can be asked via our chat widget. If there is a technical problem that prevents you from using COMPASS, you can submit a Service Report for assistance.

Are there extra charges for tech support?

No. Your subscription fees cover all support expenses. We extend support during the 60-day trial period as a courtesy to you, and to show our commitment to your satisfaction with COMPASS.

Can we network multiple computers to use COMPASS?

Yes! The Help file takes you step-by-step through the process of networking COMPASS. When logged in, each computer will access a common database so all users see the same client, campaign, and schedule information. There is no additional charge for this functionality.

Do I pay extra for upgrades or updates to the software?

No. As long as you have a current subscription, all updates and new features added to COMPASS are provided at no additional charge.

What new features are planned for the software?

During development, we've added almost a thousand new features to COMPASS. While the program is quite robust, new enhancements are being considered. If you have an idea for a new COMPASS feature, you can suggest it via the chat widget. Many of the program's enhancements come from users like you.

Do you have tutorials on COMPASS?

We are currently working on videos to help guide you getting familiar with the program. COMPASS has a lot of features, and the Help file covers all of them.

Service Report

Despite our programmers' best efforts, no software is completely bug-free. We've done our best to eliminate these pesky critters, but if you find one, just submit a Service Report to get a quick fix.
The Service Report is available on the COMPASS Main Menu, under Help. Submitting a Service Report opens your computer's email client and attaches a copy of your COMPASS database along with other information necessary for us to locate the problem. You only need to explain what portion of the program you were using when you ran into the issue. We keep your database confidential and will not release any information to any third party.
In most cases, submitting a Service Report gets the problem you encountered fixed within one business day, usually sooner.